More and more, people are using their mobile devices to access websites and make purchases, but many organizations are forgetting to help these mobile customers. Organizations must offer seamless, real-time assistance for mobile users as part of their customer service strategy.
By providing the proper communication channels to customers across all access points, even on their mobile devices, brands can ensure the best customer experience at the lowest cost while increasing productivity, efficiency and revenue.
LivePerson chat and messaging can ensure you expand your reach by offering your customers the type of communication channel they’d like to use when and how they would like to interact with you. Mobile chat, Facebook messenger, Mobile App messaging and SMS messaging give you a range of options to ensure all your customers move through your brand experience in their preferred way.