Agents often receive the same questions on a regular basis. These questions might pertain to a specific product or service and require not only a very specific response but extra time and expense for the agents to type it out.
By providing default responses, agents can have faster and more effective communication with customers.
Predefined Content reduces the amount of time that agents spend typing responses, provides quicker response times and removes the possibility of incorrect grammar and punctuation. These default responses help protect the brand by providing a consistent response among all agents for the same question or issue.