By: Derrick Chin On: October 31, 2019 In: Oracle, Service Cloud Comments: 0

It’s that season again. This weekend many of us will need to readjust our clocks due to daylight savings time. That got me thinking. Since we are getting ready to adjust our clocks, what else should we take time to review?

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By: Derrick Chin On: September 30, 2019 In: Oracle, Service Cloud Comments: 0

Sometimes the right path is not the easiest one, but with CPI's Oracle Service Cloud Blog it can be. 

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By: Derrick Chin On: September 25, 2019 In: Contact Center Comments: 0

The year 2020 used to seem so far away. Now it’s only a few months away. Just like any other year, it’s budgeting season for many of you, and we want to make sure you’re making the right bets so you can have another successful year. Here are 4 questions […]

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By: Christy Green On: September 17, 2019 In: Oracle, Service Cloud Comments: 0

Release 19C is now available! Some of the enhancements included are listed below.

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By: Miller Ray On: August 30, 2019 In: Contact Center Comments: 0

Have you ever interacted with a customer service representative and it seemed like you were in two completely different conversations? No matter what you said the agent would include something in their response that seemed out of place! Let’s take a look at what may be the cause. Most customers […]

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By: Colin Doggett On: June 26, 2019 In: Oracle, Service Cloud Comments: 0

Our June Ask the Experts webinar focused on project management for your Oracle Policy Automation project. Here's the recording of the webinar and a few highlights on the topic as well:

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By: Christy Green On: June 19, 2019 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud Release 19B has been unveiled, and it includes some exciting new enhancements and features!

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By: Colin Doggett On: May 28, 2019 In: Oracle, Service Cloud Comments: 0

Every day we take security into consideration as we go through our daily lives. You lock our doors, secure our credit cards and monitor the world around us. But how are you taking steps to secure your CRM?

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By: Chris Dellen On: May 24, 2019 In: CPI Comments: 0

Merger of consulting firm, 45 North, into CPI.Solutions creates a new industry leader and unprecedented depth in delivering holistic Customer Experience Solutions We are excited to announce that we recently acquired 45 North Solutions, a Bozeman, Montana-based software development company. Please join us in welcoming 45 North – the newest […]

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By: Sasha Ray On: May 23, 2019 In: Contact Center Comments: 0

Over the years, I have worked with a variety of retail clients to implement an online contact strategy.  Across the industry, the story is the same. The buyer behavior is continually changing.  So where are they now? To understand the changes that are going on today, we need to account […]

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