By: Derrick Chin On: May 22, 2018 In: Oracle, Service Cloud Comments: 0

May’s Ask the Experts webinar focused on Workflow. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

When is Workflow Useful?

  • During business processes
  • Formalizing an RMA Process or an Incident Escalation
  • When you need a consistent process
  • When you want to guide your agents through a set of steps
  • When you need to give your agents flexibility while still having a standardized approach
  • Automating steps that an agent would take every day including creating tasks

Have questions about Workflows? Reach out to me. I’d love to chat with you.

Thanks for reading/watching!

Ask CPI's Oracle Service Cloud Experts