By: Christy Green On: December 08, 2017 In: Oracle, Service Cloud Comments: 0

These two videos are only 4-6 minutes long and provide an easy-to-follow overview of the exciting new capabilities that have been released in Oracle Service Cloud 17D.

Oracle Service Cloud 17D Release Overview Part 1

Oracle Service Cloud 17D Release Overview Part 2

Oracle Service Cloud Enhancement highlights include:

Contact Center/Browser User Interface:

  • Asset object
  • Agent scripting
  • Product linking
  • Workflow additions
  • Multi-edit workspaces
  • Auto filter

Knowledge Advanced

  • Spell check for 24 languages
  • Search by doc ID
  • Meta data configuration
  • Best answer
  • Propose an answer

Oracle Policy Automation (OPA)

  • Dynamic reference data
  • Engagement cloud interview styling
  • Identity cloud service integration

Great enhancements, right? Let us know if you have any questions or would like some help implementing any of the new capabilities. Thanks for reading!