By: Chris Dellen On: December 06, 2010 In: Interactive Intelligence Comments: 0

CPI’s engineering team have developed a series of Interactive Intelligence enhancements that are designed to help you get the most out of your system.

Today we will be talking about CPI’s True Queue – an enhancement that ensures that ACD queues have agents that are ready and available, before distributing calls to it (saving call center managers from a potential nightmare). Take a look at the video below to get a better understanding of how the enhancement can help your customers.