Over 120,000 business professionals around the world rely on CPI to power their connections, so they can engage, collaborate and take care of their customers
Enterprise Phone Systems
Small and large organizations alike are feeling the pressure in today’s highly digital and disruptive environment. Since 1983, we have helped organizations of all shapes and sizes identify their unique communication and collaboration needs.
Customer service is experiencing a shift from reactive to predictive. There is an explosion of communication channels, from communicating with people to communicating with things (that communicate with people). So how do you successfully manage this shift?
It is challenging for organizations of all sizes to work as one. The sales team is on one end of the building while the customer care team is on the other. How do you connect the dots so each member of your team is on the same page, delivering a consistent customer experience?
McKinsey & Company reports that professionals spend 24.5 hours a week writing emails, searching for information and collaborating internally. Sound familiar? What your team needs is a set of real-time collaboration tools that are easy to use, easy to deploy and puts everything in one place to save time…and money.