Our Expertise in Oracle Service Cloud

Service Cloud Solutions for the Public & Private Sector

We support Oracle ServiceCloud and Oracle Intelligent Advisor in government agencies and commercial enterprises. Depend on CPI Solutions for your most robust CRM implementation.

Oracle Service Cloud Partnership
Oracle Atlassian Amazon AWS Kubernetes New Relic

What We Do

Already on your ServiceCloud journey? Benefit from our expertise across successful implementations to make your operations even more efficient.

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Oracle ServiceCloud

Full lifecycle support – from initial configuration and customization to ongoing maintenance and optimization of your Service Cloud environment.

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Intelligent Advisor

Digitize complex decision-making processes with Oracle Intelligent Advisor. We design and deploy interview-based portals that serve your customers and constituents.

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System Integration

Seamless integration with ERP systems, finance platforms, call centers, and third-party tools to create a unified service ecosystem.

Oracle Consulting & Support

We can help you with the following topics – whether you're starting fresh or optimizing an existing deployment.

  • Maintaining your Oracle Service Cloud installation
  • Workflow and process automation
  • Digitization of business processes
  • Customer portal redesign with Intelligent Advisor
  • Integration to ERP, finance systems, and call centers
  • Migration and upgrade planning
  • Training and enablement for your team
Schedule a Consultation
Oracle ServiceCloud consulting

CPI Co-Pilot Program

Our white-glove service subscription gives you access to the best resources on your timeline. We guide you to plan continuous improvements of your CRM tools – maximizing the effectiveness of your resources and minimizing your overall costs.

Learn More
CPI Co-Pilot
Confluence Intranet
Atlassian Services

Jira & Confluence for the Enterprise

Leverage Atlassian's powerful ecosystem to streamline project management, build knowledge bases, and create modern intranets. We help you evaluate, deploy, and optimize these tools for your organization.

Get Started
  • Jira workflow design and automation
  • Portfolio management and reporting
  • Confluence intranet and knowledge base setup
  • Custom branding and personalization
  • Audit trails and compliance (GDPR/DSGVO)
  • Marketplace plugin evaluation and integration
  • Migration to Atlassian Cloud
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Jira Project Management

Create and configure complex workflows with a few clicks. Standard ITIL workflows, agile processes, external approvals, and full audit trail capabilities – all out of the box.

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Confluence Knowledge Base

Build an intranet, help center, or public-facing knowledge base on Confluence. Employee directories, company news, structured documentation – all in one place.

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Security & Compliance

GDPR-compliant, with 99.95% uptime on Atlassian Cloud or AWS. Your data stays secure and accessible only to authorized users at all times.

Amazon Web Services

Cloud Migration & Infrastructure

Whether you're doing a lift-and-shift or building cloud-native, CPI Solutions helps you move to AWS securely and efficiently. We've helped enterprises like Weltbild migrate their entire workloads to Amazon Web Services.

Lift & Shift Migration
Cost Optimization
High Availability
Kubernetes / EKS
Monitoring with New Relic
Plan Your Migration Weltbild AWS Migration

Proven Use Cases

Using CPI Solutions' exclusive accelerators, discover the speed with which you can implement effective engagement platforms.

CPI Solutions Accelerators: Guide-U, Quint, AIR, Guidepost, Grant-I, Elevate

🏛️ Public Sector Government

Implement constituent engagement platforms rapidly with our proven accelerators across agencies and departments.

🏢 Private Sector Enterprise

Accelerate the service you offer existing customers while reducing costs. Oracle Cloud with ServiceCloud and Intelligent Advisor combine to create a world-class CRM system.

  • Customer service automation
  • Self-service portal deployment
  • Knowledge management
  • Multi-channel support orchestration
  • SLA tracking and reporting
  • Customer satisfaction analytics
  • Scalable enterprise CRM

Trusted By

Companies that rely on CPI Solutions

Private Sector

Weltbild BSH Siemens Bosch Allianz BMW Pella Windows and Doors InSinkErator Fictiv Dominion Energy

Public Sector

Sacramento County Georgia Dept. of Administrative Services Orange County FL Non-Emergency Fire Rescue Palm Beach County FL Fire Rescue City of Glendale, AZ City Colleges of Chicago Illinois Dept. of Commerce & Economic Opportunity

What Our Clients Say

"CPI Solutions provided outstanding support during the implementation of our Oracle ServiceCloud. The collaboration was professional and goal-oriented."

Project Director
U.S. Public Sector Client

"Thanks to CPI, we were able to make our IT processes significantly more efficient. The team consistently delivered competent and dedicated work."

IT Manager
U.S. Public Sector Client

Your Oracle Service Cloud Partner

Through our long-standing partnership as a Gold Solution Partner, we offer you a direct connection to Oracle and serve as your first point of contact for all ServiceCloud needs.

With our experience and best practices, you can take the benefits of your Oracle tools to the next level – backed by extensive support services and a team that knows the platform inside out.

ORACLE
Gold Solution Partner

Our Locations

Two offices in the United States, serving clients nationwide

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Saint Louis, MO

USA

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Tampa Bay, FL

USA

Let's Talk

Invite us to do an assessment of your current environment. We'll give you a complimentary review and offer our experienced suggestions for improvements.

CPI Team

Mike Ellis

📞 +1 314 405 9140

✉️ sales@CPI.solutions