United States Coast Guard Avaya Basic Training

Training Schedule 12:30 PM – 3:30 PM (EST)

  • Class is 3 hours long, 12:30-3:30 Eastern Standard Time.  Attendance is required for all 4 days of training.
  • Please add dates manually to your calendar
  • Do not share or forward you invitation.  It can only be used by you.
  • If you experience technical difficulties, please contact Lanette atlthurman@commprod.com
  • Be sure to enter the PIN#

AUDIO

It would be preferred that students call into the conference bridge during the class presentation.

Please following the Best Practices and Recommendations of GoToTraining:

  1. USB Headset
  2. High Speed Internet connection
  3. Wired connection vs Wi-Fi
  4. Close unused programs running in the background
  5. Store away wireless devices as they may cause interference
  6. Turn up headset volume
  7. Turn off other phones

NOTE: If your device causes feedback, it will have to be muted during class

Click here for RESOURCES

Lesson Agenda

Lesson 1

Introduction to the Avaya IP Office Telephone System
(No Training Videos)

Lesson 2

Lesson 3

Extension and User Data

Links to Training Videos:

Lesson 4

System Features

Links to Training Videos:

Lesson 5

Moves, Adds, and Changes (MAC’s)

Links to Training Videos:

Lesson 6

Troubleshooting Analog, Digital, and VoIP Phones

Links to Training Videos:

Lesson 7

Analog Trunking

Link to Training Video:

Lesson 8

Digital Trunking

Link to Training Video:

Lesson 9

Public Address Systems

Link to Training Video:

Lesson 10

Automatic Route Selection

Links to Training Videos:

Lesson 11

Voice Mail

Link to Training Video:

Lesson 12

Auto Attendant Features

Link to Training Video:

Lesson 13

System Recovery & Hardware Maintenance

Link to Training Videos:

If you have any questions, please contact Lanette at lthurman@commprod.com