Success Story

Lafayette School Corporation 

Solution

Lafayette School Corporation Refreshes Its Phone System

About

Lafayette School Corporation

The Lafayette School Corporation is comprised of 13 schools (preschool through high school). The LSC family nurtures and inspires the promise of its youth. Students are empowered to invest in themselves and the community. The school district thrives in a tradition of excellence. An exceptional staff creates extraordinary opportunities for students and their families through a rich curriculum in modern facilities. The LSC family shares a vision of creating a culture that nurtures the promise of its children.

Learn more about Lafayette School Corporation:
Web: www.lsc.k12.in.us • Phone: 765.771.6000
2300 Cason Street, Lafayette, Indiana 47904

Impact

There are several innovations that the LSC team are enjoying and tout as their favorites.

Top 4 User Favorites

  • E-911 innovation: When a teacher in any room of the school calls emergency personnel, 911 can pinpoint the exact location where the call was made. E-911 is credited for keeping teachers and students safer in the event of an emergency.
  • Voicemail to email made easy: Staff can’t say enough good things about this. They love it! Not only do they have the convenience of being emailed their voicemail messages, they have a long-term archiving feature too which is perfect for storing important messages long-term.
  • Long-distance code simplified: This may seem like a small thing, but the LSC staff truly like this feature. Instead of having to keep track of a long, complicated long-distance code, the new system enables staff to use a short, simple 4-digit code making it easy to memorize.
  • PA system transformed: No more walking half way across the school to make an announcement over the PA system. Administration now has the capability to make an announcement with the touch of a button from their desktop phones. It’s a time saving, convenient feature but is also
    an extra safety precaution for LSC’s schools. In case of an emergency, this innovation can help staff and students act quickly and stay safe.

Other highlights of LSC’s Avaya IP Office Server Addition include soft phone features, call twinning (desk phone rings the user’s cell phone when she’s away from her desk), and freed up 85% of rack space in their data center.

Experience

“Our CPI.Solutions team is a dedicated group who worked long hours and were very flexible. Implementation was well-planned and smoothly executed. There were no service disruptions even for summer school. I didn’t have to micromanage the project which was a big deal to me. Additionally, the training for both our technical and end users was excellent. I couldn’t have asked for a better experience.”

Li Zhao | Chief Technology Officer | Lafayette School Corporation

Story

 The Challenge

 

Lafayette School Corporation (LSC) had been using the Nortel CS 1000 phone system and handsets for over 10 years. While the phone system served them well for many years, challenges began creeping in which made the IT team’s job difficult at times. Redundancy was limited, and manufacturer tier 3 support had reached end of life which made it arduous to make changes to the system and to maintain it. Needless to say, it was time for a technology refresh.

The Solution

Li Zhao (Chief Technology Officer) researched numerous solutions and partners, and ultimately landed on Avaya IP Office’s Server Addition. CPI.Solutions was the partner chosen to implement and support the new technology. Li shares “The two reasons I chose Avaya and CPI.Solutions are 1) Avaya has a solid and cost-effective solution, and 2) CPI.Solutions has been a great help to us. I can count on them, and their response time is stellar!”

Five weeks, sixteen locations and a lot of teamwork and long days in between, CPI.Solutions and LSC IT team launched the new system and installed 1300 end-user phones. However, it wouldn’t be an implementation without a few hiccups. Li reflects on one of the challenges they faced, “Our telecommunications service provider wasn’t able to deliver the proper connectivity in time. Dave Williams and the CPI.Solutions team didn’t miss a beat and adjusted on the fly. They still delivered the project on time and had a great teamwork attitude through it all.”

There are several innovations that the LSC team are enjoying and tout as their favorites.

Top 4 User Favorites

  • E-911 innovation: When a teacher in any room of the school calls emergency personnel, 911 can pinpoint the exact location where the call was made. E-911 is credited for keeping teachers and students safer in the event of an emergency.
  • Voicemail to email made easy: Staff can’t say enough good things about this. They love it! Not only do they have the convenience of being emailed their voicemail messages, they have a long-term archiving feature too which is perfect for storing important messages long-term.
  • Long-distance code simplified: This may seem like a small thing, but the LSC staff truly like this feature. Instead of having to keep track of a long, complicated long-distance code, the new system enables staff to use a short, simple 4-digit code making it easy to memorize.
  • PA system transformed: No more walking half way across the school to make an announcement over the PA system. Administration now has the capability to make an announcement with the touch of a button from their desktop phones. It’s a time saving, convenient feature but is also
    an extra safety precaution for LSC’s schools. In case of an emergency, this innovation can help staff and students act quickly and stay safe.

Other highlights of LSC’s Avaya IP Office Server Addition include soft phone features, call twinning (desk phone rings the user’s cell phone when she’s away from her desk), and freed up 85% of rack space in their data center.

 The Results

Avaya IP Office Server Addition has made everyone’s job a little easier. The web based system has simplified the process of making system changes and has resulted in a notable increase in efficiency. End users have an intuitive interface and several new features which are helping them get the most out of their phones. Furthermore, Li adds, “Our CPI.Solutions team is a dedicated group who worked long hours and were very flexible. Implementation was well-planned and smoothly executed. There were no service disruptions even for summer school. I didn’t have to micromanage the project which was a big deal to me. Additionally, the training for both our technical and end users was excellent. I couldn’t have asked for a better experience.”

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