Helpful Resources

Learn 5 Practical Steps to Catapult Your Contact Center through the Next Wave of Customer Expectations

“By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.” (Source – Gartner).

Get CPI’s Call Flow ToolKit

Easily and coherently organize your design including technical details, an invaluable tool for call flow design.

Achieve uniformity and continuity, regardless of the length and complexity of your call flow, by continually using the same specific symbols.

IVR Design Best Practices

Watch the pre-recorded webinar, download the IVR Best Practices Scorecard and get the slides.

This webinar will help you balance your business strategy with consumer needs and successfully navigate the process of IVR design, implementation and monitoring.

Inbound Email Best Practices for Your Contact Center

These are important communications from your customers, but tracking and responding to them can be taxing and straining for resource-strapped contact centers.

Learn How to Create a Successful Multi-Channel Roadmap for Your Contact Center

When someone says “multi-channel,” do you break into a cold sweat thinking about the last time you had to learn a new remote control for your television?

Get Your FREE 12-Part Interactive Intelligence Training Series

We wanted to make it easy for you and your colleagues to learn how to use the Client at a time and pace that is easiest for you.

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