Behind-the-Scenes Update on Genesys PureConnect (CIC) Product Roadmap Strategy
Learn what market trends are driving PureConnect’s evolution and long-term product strategy.
During this complimentary presentation, Geoff Calhoun, Genesys’ Director of Product Management will discuss how the following market forces are impacting PureConnect’s direction:
- Analytics – Web-based analytics and interactive visualizations.
- Webification – Full agent and supervisor experience in a web browser.
- Digital – First-class treatment of non-voice channels and enrichment.
- Omnichannel – Full customer journey, contextual routing, and analytics.
- Cloud Acceleration – Delivering more value from the cloud faster.
Please join us for a behind-the-scenes look at where Genesys is headed with PureConnect.