Process

Improving Processes and Business Outcomes for Organizations of All Sizes

CX Journey Mapping

Customer Experience (CX) Journey Mapping is a customer-focused, in-demand methodology that allows you to look through your customers’ eyes and understand their experience with your organization.

CX Pathfinder

The CX Pathfinder process compares your current organizational practices, processes and technologies to best-in-class customer experience tools and solutions.

Queued IN

The mission of Queued IN is to provide professional development events tailored specifically for contact center leadership and professionals.

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