By: Kory Salem On: August 17, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

I’m sure this reference is going to date me, but as I typed that title I couldn’t help but picture Steve Martin in the movie The Jerk jumping up and down yelling “The new phone book’s here! The new phone book’s here! ” At first blush, hunt groups may sound […]

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By: Gavin Waggoner On: August 02, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

In previous blogs, I’ve mentioned PureCloud for PureConnect features and functionality as they’ve come out by PureConnect release. In this blog post, I’ll take a closer look at this exciting capability for PureConnect in one blog. PureCloud for PureConnect is continually evolving and enables PureConnect customers to take advantage of […]

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By: Kory Salem On: February 15, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

I recently stumbled on a very handy feature tucked away in the PureCloud Document Workspace. You can upload and share files (even large ones) with other PureCloud users OR with people not even using PureCloud! For the technically inclined, there are many different online tools to share files. I have […]

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By: Gavin Waggoner On: February 01, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

Genesys completed the acquisition of Interactive Intelligence (ININ) on Dececember 1, 2016. Since the acquisition announcement at the end of August 2016, both teams have been busy analyzing and comparing both of the companies various platforms with the idea that a simplification and rebranding of the platforms would be good […]

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By: Lanette Thurman On: June 24, 2016 In: Interactive Intelligence, Pure Cloud Comments: 0

In my 25+ years in the call center environment, I’ve recognized one area that doesn’t get the attention it deserves – Quality Assurance. Those are the people who listen to the representative calls and provide timely feedback concerning the knowledge, customer service skills and tone of the call. Call center […]

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By: Lanette Thurman On: February 12, 2016 In: Interactive Intelligence, Pure Cloud Comments: 0
By: David Currier On: June 18, 2015 In: Interactive Intelligence, Pure Cloud Comments: 0

Last Wednesday was a really good day at Interactions! Throughout the conference, I discovered several great updates and releases I believe you’ll find interesting. Here are the last two I’d like to share with you plus a tip on ACD Queue Transfers. PureCloud I’ll be blunt – when I first started using early versions of PureCloud, […]

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