By: The CPI Team On: June 10, 2014 In: Interactive Intelligence Comments: 0

What an exciting week it was! Interactive Intelligence held their annual conference for customers, analysts and partners June 2-5 here in Indianapolis. There were 192 sessions, plus keynote addresses plus an expo hall, plus lots of good hallway conversations, plus several very good meals shared together! We saw SO many […]

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By: David Currier On: May 29, 2014 In: Interactive Intelligence Comments: 0

Did you know that you can help shape the future of Interactive Intelligence products? I imagine if each of us took a couple minutes, we could come up with a list of suggestions for several companies whose products and services we use. But it’s not often that we have the […]

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By: The CPI Team On: May 13, 2014 In: Interactive Intelligence Comments: 0

In less than 3 weeks, Interactions 2014 begins! This is the Interactive Intelligence global conference that brings together customers, partners, analysts and the Interactive team for several days of learning, discussion and some fun. If you haven’t signed up yet, there’s still time – click here! Recently, I was going through […]

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By: David Currier On: April 15, 2014 In: Interactive Intelligence Comments: 0
By: The CPI Team On: April 01, 2014 In: Interactive Intelligence Comments: 0

The deadline is April 4. No, the IRS didn’t change the deadline for filing your taxes.  I’m talking about the deadline for Early Bird Registrations for Interactions, 2014 – Interactive Intelligence’s annual conference. “Create the Experience” is this year’s theme.  The focus of the sessions will be on turning Customer […]

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By: David Currier On: April 01, 2014 In: Interactive Intelligence Comments: 0

Have you ever wanted to know what your customers are thinking? Hold onto your seats! CPI has developed an add-on to the Interactive Intelligence Customer Interaction Center platform called Interaction Intent. This new technology will help your organization provide unparalleled customer service. Interaction Intent leverages the power of the Interaction […]

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By: The CPI Team On: March 18, 2014 In: Interactive Intelligence Comments: 0

This past weekend, I finished project-managing my first customer 4.0 upgrade. We’ve done new customer installations on 4.0, and our office has done a 4.0 upgrade, but this was the first customer upgrade I’ve walked through. I learned three things from this project that I want to share with you. Lesson […]

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By: Chris Dellen On: March 11, 2014 In: Interactive Intelligence Comments: 0

It is exciting to me when technology profoundly impacts an organization! Today, I want to share with you one of our most recent success stories.         Marian University’s vision is to provide an education that profoundly transforms lives, society, and the world. In 2013, Marian University became home […]

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By: The CPI Team On: February 18, 2014 In: Interactive Intelligence Comments: 0

Make 2014 the year you move to Four.0 You’ve been holding off on your CIC 4.0 upgrade waiting until the time was right.  If 2014 is the year for your business, there are several things to consider.  In parts 1 and 2 of this series, I talked about the Top […]

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By: The CPI Team On: February 05, 2014 In: Customer Interaction Center, Interactive Intelligence Comments: 0

Make 2014 the year you move to Four.0 – Here’s why. It’s the time of the year when we begin to look ahead. In my last blog post, I began laying out the Top 10 things you can look forward to in Customer Interaction Center (CIC) release Four.0. I got […]

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