Make 2014 the year you move to Four.0 – Here’s why. Interactive Intelligence released Customer Interaction Center version 4.0 in November, 2011.  (You may have seen the Four.0 moniker in various Interactive promotions.)  Many of you are taking a hard look at completing your upgrade in 2014.  I’ve got a […]

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By: Chris Dellen On: November 18, 2011 In: Interactive Intelligence Comments: 0

I had the pleasure of listening to technology visionary Don Brown, M.D. (Founder and CEO of Interactive Intelligence) speak on the future of customer service at the Indiana Chapter of SOCAP International on September 22, 2011. Below are my takeaways from his presentation. Bottom Line – Customer Service as we […]

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By: The CPI Team On: June 29, 2011 In: Interactive Intelligence Comments: 0

Here’s an important announcement we received this week from Interactive Intelligence: “Interactive Intelligence Customer Interaction Center® (CIC) 2.4 and Enterprise Interaction Center® (EIC) 2.4 products were scheduled to reach end of life (EOL) on June 26, 2011. Interactive Intelligence has extended the EOL date to December 31, 2011. ‘End of […]

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By: The CPI Team On: June 27, 2011 In: Interactive Intelligence Comments: 0

Interactive Intelligence released SU12 for its CIC 3.0 platform on Friday. We wanted to get a quick blog post out to let you know what you will find in SU12. Here are some highlights: For Interaction Process Automation (IPA) The product has been enhanced to support multi-page work items. This […]

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By: David Currier On: April 12, 2011 In: Interactive Intelligence Comments: 0
By: David Currier On: January 12, 2011 In: Interactive Intelligence Comments: 0

Did you know that Interaction Center includes the ability to remotely manage Attendant audio files? With a bit of setup, this can be done via the Remote Access feature of Interaction Attendant. Here are the instructions to set it up: On the IC server, run dseditu Browse to <Root Entry>\[Site […]

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By: David Currier On: December 14, 2010 In: Interactive Intelligence Comments: 0

We are issuing a New Year’s Resolution to our Interactive Intelligence customers, a resolution, that could prevent a LOT of headaches and potentially save your organization thousands of dollars. “I, (insert name here), pledge to back up my Interaction Attendant profile on a regular basis. Not sure how to get […]

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By: Chris Dellen On: December 06, 2010 In: Interactive Intelligence Comments: 0

CPI’s engineering team have developed a series of Interactive Intelligence enhancements that are designed to help you get the most out of your system. Today we will be talking about CPI’s True Queue – an enhancement that ensures that ACD queues have agents that are ready and available, before distributing […]

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By: David Currier On: December 01, 2010 In: Interactive Intelligence Comments: 0

The power of the Interaction Client is now mobile. For users who do not have access to the full .Net client on their computer or need to access the client from a location where it is not available, the 3.0 Interaction Client Web Edition is an excellent alternative. It provides […]

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