By: David Currier On: December 12, 2016 In: Interactive Intelligence Comments: 0

ININ has released a warning regarding a bad version of the Polycom firmware that was released in certain versions of CIC. Polycom has pulled the version of firmware and a fix is included in the current CIC release. Here is the notice from ININ: Polycom Firmware version 5.4.3.1014 has been […]

Read more
By: Gavin Waggoner On: December 08, 2016 In: Interactive Intelligence Comments: 0

CIC 2017 R1 was released November 1, 2016! This release includes some cool new features, and today I’d like to share several of the highlights with you. IPv6 Support CIC 2017 R1 now supports IPv6 which is a requirement for Joint Interoperability Test Command (JITC) certification. According to http://jitc.fhu.disa.mil/index.aspx,  JITC […]

Read more
By: David Currier On: November 21, 2016 In: Interactive Intelligence Comments: 0

If your organization is planning to purchase new Polycom phones to be used with an Interactive Intelligence CIC system, it is VERY important to verify that your CIC software is up-to-date to be able to support them. Earlier this year, Polycom introduced a new MAC address range for their phones […]

Read more
By: David Currier On: October 17, 2016 In: Interactive Intelligence Comments: 0

Polycom phones support a custom idle screen logo in place of the default. For this set of instructions, I’ll assume you have Polycom VVX phones… and if you don’t, take a look at them and consider upgrading. Here’s how to add a custom idle screen logo:  Resize the desired background […]

Read more
By: Kory Salem On: October 06, 2016 In: Interactive Intelligence Comments: 0

Although this isn’t a post diving deep into the technical underpinnings of WebRTC, I hope you walk away with a better understanding of how it compares to the traditional PBX or IP PBX soft phones. What I am really trying to answer today is the question “Why should you care?” […]

Read more
By: David Currier On: September 23, 2016 In: Interactive Intelligence Comments: 0

A few years ago, I got tired of spending hours recording test prompts to use when developing a new call flow. An idea and some programming later and I had a simple app (FORG3) that would generate test prompts using text-to-speech. It has saved me many hours of time. Now I’m […]

Read more
By: The CPI Team On: September 07, 2016 In: Interactive Intelligence Comments: 0

A week ago today, a rumor that Genesys was considering purchasing ININ turned into a reality. What does that mean for all of us? Below, we have links to some documents that shed additional light from both an Interactive Intelligence and Genesys perspective. It’s important to realize that until the […]

Read more
By: Gavin Waggoner On: August 23, 2016 In: Interactive Intelligence Comments: 0

CIC 2016 R4 was released August 9, 2016. In this post, I’d like to highlight a few new features I found interesting in this release. PureCloud for CIC Integration (phases 2 and 3) Building on the features available in PureCloud for CIC Phase 1, Phases 2 and 3 include: A PureCloud […]

Read more
By: David Currier On: July 28, 2016 In: Interactive Intelligence Comments: 0

Interaction Attendant allows relatively easy creation of call flows including everything from scheduling to data dips and queue logic. Over the past few years, Interactive Intelligence has slowly been expanding its capabilities with new operation types. One of my favorites is the Selection that basically allows a bunch of Logical […]

Read more
By: Gavin Waggoner On: July 14, 2016 In: Interactive Intelligence Comments: 0

One of the sessions I attended at Interactions 2016 was on the topic of PureCloud and Co-Browsing. In this blog, I’d like to share some the interesting points that came out of that session. First of all, what is co-browsing? Co-browsing is short for Collaborative Browsing- as you might guess, it […]

Read more