Is it worthwhile to keep your PureConnect systems patched or should you wait for the next release? The answer is a nuanced one. Patches provide software fixes to PureConnect (CIC) servers and clients for the six most recent releases. For example, CIC 2017 R3 released on April 17, 2017. That […]

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By: Kory Salem On: April 19, 2017 In: Interactive Intelligence Comments: 0

After helping a variety of customers move to SIP trunks, there are a few speed bumps that seem to come up regularly. In general, SIP trunking is a mature technology and we’ve had great success with customers both large and small. That said, SIP trunks are not always easy to […]

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By: Gavin Waggoner On: April 13, 2017 In: Interactive Intelligence Comments: 0
By: David Currier On: March 28, 2017 In: Interactive Intelligence Comments: 0
By: Chris Laughlin On: March 16, 2017 In: Interactive Intelligence, Queued IN Comments: 0

The acquisition of Interactive Intelligence by Genesys is in full swing and together they have done a great job of hitting the ground running. As a former Interactive partner and now a Genesys partner, I see firsthand the individual strengths, go-to market strategy, and product development that will help us […]

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By: Kory Salem On: March 02, 2017 In: Interactive Intelligence Comments: 0

If you want to preserve system performance and avoid possible service interruptions, maintaining a healthy reporting database is critical. For larger companies with dedicated SQL database administrators, this comes as no surprise. However, smaller companies often overlook SQL maintenance until the database begins to have problems responding. The telltale sign […]

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By: Kory Salem On: February 15, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

I recently stumbled on a very handy feature tucked away in the PureCloud Document Workspace. You can upload and share files (even large ones) with other PureCloud users OR with people not even using PureCloud! For the technically inclined, there are many different online tools to share files. I have […]

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By: Gavin Waggoner On: February 01, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

Genesys completed the acquisition of Interactive Intelligence (ININ) on Dececember 1, 2016. Since the acquisition announcement at the end of August 2016, both teams have been busy analyzing and comparing both of the companies various platforms with the idea that a simplification and rebranding of the platforms would be good […]

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By: David Currier On: January 19, 2017 In: Interactive Intelligence Comments: 0
By: David Currier On: December 20, 2016 In: Interactive Intelligence Comments: 0

Recently, we’ve had some requests to modify the base CIC/PureCloud functionality to add voice messages to callback requests. If not already available at the time of this writing, we expect this feature to be added to PureCloud soon… so not an issue. In CIC, however, the callback request form that […]

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