By: Kory Salem On: February 15, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

I recently stumbled on a very handy feature tucked away in the PureCloud Document Workspace. You can upload and share files (even large ones) with other PureCloud users OR with people not even using PureCloud! For the technically inclined, there are many different online tools to share files. I have […]

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By: Gavin Waggoner On: February 01, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

Genesys completed the acquisition of Interactive Intelligence (ININ) on Dececember 1, 2016. Since the acquisition announcement at the end of August 2016, both teams have been busy analyzing and comparing both of the companies various platforms with the idea that a simplification and rebranding of the platforms would be good […]

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By: David Currier On: January 19, 2017 In: Interactive Intelligence Comments: 0
By: David Currier On: December 20, 2016 In: Interactive Intelligence Comments: 0

Recently, we’ve had some requests to modify the base CIC/PureCloud functionality to add voice messages to callback requests. If not already available at the time of this writing, we expect this feature to be added to PureCloud soon… so not an issue. In CIC, however, the callback request form that […]

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By: David Currier On: December 12, 2016 In: Interactive Intelligence Comments: 0

ININ has released a warning regarding a bad version of the Polycom firmware that was released in certain versions of CIC. Polycom has pulled the version of firmware and a fix is included in the current CIC release. Here is the notice from ININ: Polycom Firmware version 5.4.3.1014 has been […]

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By: Gavin Waggoner On: December 08, 2016 In: Interactive Intelligence Comments: 0

CIC 2017 R1 was released November 1, 2016! This release includes some cool new features, and today I’d like to share several of the highlights with you. IPv6 Support CIC 2017 R1 now supports IPv6 which is a requirement for Joint Interoperability Test Command (JITC) certification. According to http://jitc.fhu.disa.mil/index.aspx,  JITC […]

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By: David Currier On: November 21, 2016 In: Interactive Intelligence Comments: 0

If your organization is planning to purchase new Polycom phones to be used with an Interactive Intelligence CIC system, it is VERY important to verify that your CIC software is up-to-date to be able to support them. Earlier this year, Polycom introduced a new MAC address range for their phones […]

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By: David Currier On: October 17, 2016 In: Interactive Intelligence Comments: 0

Polycom phones support a custom idle screen logo in place of the default. For this set of instructions, I’ll assume you have Polycom VVX phones… and if you don’t, take a look at them and consider upgrading. Here’s how to add a custom idle screen logo:  Resize the desired background […]

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By: Kory Salem On: October 06, 2016 In: Interactive Intelligence Comments: 0

Although this isn’t a post diving deep into the technical underpinnings of WebRTC, I hope you walk away with a better understanding of how it compares to the traditional PBX or IP PBX soft phones. What I am really trying to answer today is the question “Why should you care?” […]

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By: David Currier On: September 23, 2016 In: Interactive Intelligence Comments: 0

A few years ago, I got tired of spending hours recording test prompts to use when developing a new call flow. An idea and some programming later and I had a simple app (FORG3) that would generate test prompts using text-to-speech. It has saved me many hours of time. Now I’m […]

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