By: Dave Clark On: October 03, 2017 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

In the event that you have been hanging out in Antarctica for the last decade, SMS is popular. It’s so popular, my 89 year old grandma does it. In 2012, Forrester Research estimated that 6 BILLION text messages are sent per day in the US (A large number of those […]

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If you’ve been paying attention to what’s happening in the world of PureConnect, you might have noticed a move toward “webifying” the platform. While one can argue whether “webify/webification” is actually a word, the concept revolves around taking existing content and associated file extensions/formats and making them usable and capable […]

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By: Kory Salem On: August 17, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

I’m sure this reference is going to date me, but as I typed that title I couldn’t help but picture Steve Martin in the movie The Jerk jumping up and down yelling “The new phone book’s here! The new phone book’s here! ” At first blush, hunt groups may sound […]

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By: Gavin Waggoner On: August 02, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

In previous blogs, I’ve mentioned PureCloud for PureConnect features and functionality as they’ve come out by PureConnect release. In this blog post, I’ll take a closer look at this exciting capability for PureConnect in one blog. PureCloud for PureConnect is continually evolving and enables PureConnect customers to take advantage of […]

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By: Kory Salem On: June 19, 2017 In: Interactive Intelligence Comments: 0

As a long standing Interactive Intelligence partner, I was both excited and anxious to attend this year’s Genesys CX-17 conference. Not knowing what the conference would bring verses the old Interactions days, I entered with an open mind. In looking back there were three big revelations I discovered.

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By: Gavin Waggoner On: June 05, 2017 In: Interactive Intelligence Comments: 0

PureConnect 2017 R3 was released May 2, 2017. This release includes features specifically aimed at customer engagement improvements as well as the agent experience in a web browser. Interaction Connect contains enough improvements for a dedicated discussion, so in this blog I will focus specifically on those improvements.

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This just in from Genesys – ” Malicious Worm WannaCry (or WannaCrypt) was released.” On May 12, 2017, a malicious worm known as WannaCry (or WannaCrypt) was released and propagated through computers across over 150 countries. This ransomware worm can infect most versions Microsoft Windows machines, including ones that run […]

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Is it worthwhile to keep your PureConnect systems patched or should you wait for the next release? The answer is a nuanced one. Patches provide software fixes to PureConnect (CIC) servers and clients for the six most recent releases. For example, CIC 2017 R3 released on April 17, 2017. That […]

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By: Kory Salem On: April 19, 2017 In: Interactive Intelligence Comments: 0

After helping a variety of customers move to SIP trunks, there are a few speed bumps that seem to come up regularly. In general, SIP trunking is a mature technology and we’ve had great success with customers both large and small. That said, SIP trunks are not always easy to […]

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