By: Dave Clark On: October 03, 2017 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

In the event that you have been hanging out in Antarctica for the last decade, SMS is popular. It’s so popular, my 89 year old grandma does it. In 2012, Forrester Research estimated that 6 BILLION text messages are sent per day in the US (A large number of those […]

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