By: Beth Fuson On: May 08, 2018 In: Avaya, CPI Comments: 0

Did you know Avaya is updating the software support policy for Communication Manager, BCM, and other legacy products? Avaya has stopped using a piece of embedded network management software and will no longer release or distribute new patches for specific versions of these products. So What Does This Mean? Sometimes […]

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By: Derrick Chin On: April 24, 2018 In: Oracle, Service Cloud Comments: 0

March’s Ask the Experts webinar focused on Browser User Interface (BUI). I wanted to share a few highlights on the topic as well as the recording of the webinar. I hope you find the information helpful and insightful!

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By: Derrick Chin On: April 15, 2018 In: Oracle, Service Cloud Comments: 0

March’s Ask the Experts webinar focused on Browser User Interface (BUI). I wanted to share a few highlights on the topic as well as the recording of the webinar. I hope you find the information helpful and insightful!

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By: David Currier On: April 03, 2018 In: Genesys, Interactive Intelligence Comments: 0

Now that the dust is settling from the Genesys acquisition of Interactive Intelligence, online resources are being consolidated, unified, and brought under the Genesys umbrella. Here are seven online resources provided by Genesys that you should be taking advantage of: 1. Genesys Knowledge Network This is the most recent addition […]

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By: Derrick Chin On: March 04, 2018 In: Oracle, Service Cloud Comments: 0
By: Jimi Vorhees On: January 30, 2018 In: Avaya Comments: 0

I follow the security rule of not writing down my passwords, but I have so many that now and then I forget one.  If you find you can’t remember your Avaya IP Office personal voicemail password, here's how to change it (have your system administrator follow the steps below).

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By: David Currier On: January 23, 2018 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

When a group of people in different locations need to discuss something, the simplest solution is often to join a conference call. But the best method to use for this will be different depending on a number of different factors. In this article, I’ll be covering the different methods of building conference calls that are available in a PureConnect/CIC environment and their benefits and shortcomings.

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By: Mike Stettler On: January 07, 2018 In: Contact Center Comments: 0

As you begin to plan for how to better engage new customers and support existing customers in 2018, you may want to consider if mobile messaging is an effective channel for your organization. In most cases, messaging can be leveraged to reach a broader customer/prospect base but also reduce costly […]

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By: Gavin Waggoner On: December 27, 2017 In: Genesys, Interactive Intelligence, PureConnect Comments: 0

PureConnect 2018 R1 was released on October 31, 2017. In addition to other improvements, features were also added to Interaction Connect (the recommended PureConnect Client moving forward) and the internal Speech Recognition and Text To Speech components offered in PureConnect. In this post, I’ll focus specifically on Interaction Connect and Speech […]

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By: Debbi Smith On: December 15, 2017 In: Avaya Comments: 0

The holiday season is my favorite time of year! I seem to be out of the office more enjoying all the festivities, especially parties and shopping. I’ve also been known to take extended lunches to get some of my shopping done! (Shhh, please don’t let my boss know!) As we’re […]

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