By: Colin Doggett On: November 13, 2018 In: Oracle, Service Cloud Comments: 0
By: Kory Salem On: October 31, 2018 In: Avaya, Genesys, Interactive Intelligence Comments: 0
By: Derrick Chin On: October 29, 2018 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud has the ability to upload data into a data object with the import tool. Are there other ways that this tool can help you?

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By: Derrick Chin On: October 25, 2018 In: Oracle, Service Cloud Comments: 0

Octobers's Ask the Experts webinar focused on Maintaining Your Knowledge Base.  Here's a recording of the webinar and a few highlights on the topic as well.

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By: Derrick Chin On: October 17, 2018 In: Contact Center Comments: 0

Like any technology that you procure for your team, there are many choices and variations. What should you be looking for in a CRM? Why is one feature more important than another? What’s the difference between a Sales CRM versus a Service CRM? The hardest part is determining where to start. Here are a few questions you can ask that will start you down the right path:

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By: Derrick Chin On: September 28, 2018 In: Oracle, Service Cloud Comments: 0

September's Ask the Experts webinar focused on Improving Agent Productivity.  Here's a recording of the webinar and a few highlights on the topic as well.

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By: David Currier On: September 28, 2018 In: Genesys, Interactive Intelligence Comments: 0

Yes, you read that correctly. No, I’m not crazy. Keep reading and I’ll explain. A lot has changed in the communications world in the last quarter century. We’ve progressed from legacy PBX systems and snail mail to cloud-based VoIP telephony, text messaging, and artificial intelligence. But in our race to embrace the latest innovations, I believe we should keep in mind what good communication looks like and evaluate how these technologies make our communication more or less effective.

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By: Max Greene On: September 21, 2018 In: Contact Center Comments: 0
By: Christy Green On: September 17, 2018 In: Oracle, Service Cloud Comments: 0

Check out this video for the innovations now available for Chat, Policy Automation, Virtual Assistant and Platform.

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By: Dave Clark On: August 24, 2018 In: Genesys, Interactive Intelligence, PureConnect Comments: 0