By: Mike Stettler On: December 31, 2018 In: Contact Center Comments: 0

One of the most common questions I hear from clients who manage agents in a multichannel environment is, “Why can’t we just do it like our phone business?” It’s a great question and there are far more reasons why you shouldn’t run other channels such as chat, messaging or social media […]

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By: Mike Stettler On: January 07, 2018 In: Contact Center Comments: 0
By: Mike Stettler On: October 31, 2017 In: Contact Center Comments: 0