By: Kory Salem On: June 19, 2017 In: Interactive Intelligence Comments: 0

As a long standing Interactive Intelligence partner, I was both excited and anxious to attend this year’s Genesys CX-17 conference. Not knowing what the conference would bring verses the old Interactions days, I entered with an open mind. In looking back there were three big revelations I discovered.

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By: Kory Salem On: April 19, 2017 In: Interactive Intelligence Comments: 0

After helping a variety of customers move to SIP trunks, there are a few speed bumps that seem to come up regularly. In general, SIP trunking is a mature technology and we’ve had great success with customers both large and small. That said, SIP trunks are not always easy to […]

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By: Kory Salem On: March 02, 2017 In: Interactive Intelligence Comments: 0

If you want to preserve system performance and avoid possible service interruptions, maintaining a healthy reporting database is critical. For larger companies with dedicated SQL database administrators, this comes as no surprise. However, smaller companies often overlook SQL maintenance until the database begins to have problems responding. The telltale sign […]

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By: Kory Salem On: February 15, 2017 In: Interactive Intelligence, Pure Cloud Comments: 0

I recently stumbled on a very handy feature tucked away in the PureCloud Document Workspace. You can upload and share files (even large ones) with other PureCloud users OR with people not even using PureCloud! For the technically inclined, there are many different online tools to share files. I have […]

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By: Kory Salem On: October 06, 2016 In: Interactive Intelligence Comments: 0

Although this isn’t a post diving deep into the technical underpinnings of WebRTC, I hope you walk away with a better understanding of how it compares to the traditional PBX or IP PBX soft phones. What I am really trying to answer today is the question “Why should you care?” […]

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