By: Derrick Chin On: October 12, 2016 In: Contact Center Comments: 0

Does AX=CX? In a recent conversation with a customer, I was asked this question, “Is there any way to add some pizzazz to the agent workspace?” The short answer to the question is of course, “Yes.” Questions of this nature come up from time to time, and although this seems like […]

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By: Derrick Chin On: August 29, 2016 In: Contact Center Comments: 0

As the summer begins to wind down, kids are going back to school, the air conditioning spends less time on, and preseason football is in full swing. I love when preseason football starts, it means that the real deal is just around the corner. It’s also fun to get a […]

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