By: Derrick Chin On: November 15, 2017 In: Oracle, Service Cloud Comments: 0

On average, your contact center is likely sending thousands of responses to customers every week. Do you struggle to provide consistent answers to customer responses? Could utilizing standard text help you?

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By: Derrick Chin On: October 27, 2017 In: Oracle, Service Cloud Comments: 0

Managing user accounts can be tricky. User accounts need to have the proper Profiles and Groups to ensure that they have appropriate permissions. In addition, it is also important to have a plan for dealing with the inevitable “Non-Active” accounts.

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By: Derrick Chin On: June 14, 2017 In: Contact Center, Queued IN Comments: 0
By: Derrick Chin On: May 18, 2017 In: Contact Center Comments: 0
By: Derrick Chin On: May 05, 2017 In: Oracle, Service Cloud Comments: 0

As of May 2017, Browser User Interface is a standard offering. How can you take advantage of this in your organization?

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By: Derrick Chin On: December 15, 2016 In: Contact Center Comments: 0
By: Derrick Chin On: October 12, 2016 In: Contact Center Comments: 0
By: Derrick Chin On: August 29, 2016 In: Contact Center Comments: 0