By: Derrick Chin On: April 24, 2018 In: Oracle, Service Cloud Comments: 0

April’s Ask the Experts webinar focused on Knowledge Effectiveness. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

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By: Derrick Chin On: April 15, 2018 In: Oracle, Service Cloud Comments: 0

March’s Ask the Experts webinar focused on Browser User Interface (BUI). I wanted to share a few highlights on the topic as well as the recording of the webinar. I hope you find the information helpful and insightful!

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By: Derrick Chin On: March 04, 2018 In: Oracle, Service Cloud Comments: 0
By: Derrick Chin On: January 18, 2018 In: Oracle, Service Cloud Comments: 0

Do you understand how to optimize chat for your call center? Watch our short video to see how your organization can enhance its use of chat.

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By: Derrick Chin On: November 15, 2017 In: Oracle, Service Cloud Comments: 0

On average, your contact center is likely sending thousands of responses to customers every week. Do you struggle to provide consistent answers to customer responses? Could utilizing standard text help you?

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By: Derrick Chin On: October 27, 2017 In: Oracle, Service Cloud Comments: 0

Managing user accounts can be tricky. User accounts need to have the proper Profiles and Groups to ensure that they have appropriate permissions. In addition, it is also important to have a plan for dealing with the inevitable “Non-Active” accounts.

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By: Derrick Chin On: June 14, 2017 In: Contact Center, Queued IN Comments: 0
By: Derrick Chin On: May 18, 2017 In: Contact Center Comments: 0
By: Derrick Chin On: May 05, 2017 In: Oracle, Service Cloud Comments: 0

As of May 2017, Browser User Interface is a standard offering. How can you take advantage of this in your organization?

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By: Derrick Chin On: December 15, 2016 In: Contact Center Comments: 0