By: Derrick Chin On: January 23, 2019 In: Oracle, Service Cloud Comments: 0

At the beginning of every year, your team reflects on what had made the previous year successful, so that you can plan for greater success in the following year. Many teams look at staffing, sales development strategies, and operations as keys to continued success, but there are often other contributing factors.

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By: Derrick Chin On: January 20, 2019 In: Contact Center Comments: 0

Since my early days working in Contact Centers, I have always viewed Contact Center management as if I was a zookeeper trying to keep order between all of the different animal populations. We need to make sure not to put the flamingos in the same enclosure as the lions so […]

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By: Derrick Chin On: December 13, 2018 In: Oracle, Service Cloud Comments: 0

Learn reporting tips and tricks to start off your New Year on the right foot. In this video, Derrick Chin, Director of CX Solutions shares his expertise on report functions.

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By: Derrick Chin On: November 26, 2018 In: Oracle, Service Cloud Comments: 0

Have you remembered to set your organization's Holidays in Oracle Service Cloud for new year? If not we have just the video for you! Watch our latest Tips and Tricks video to refresh your memory on setting Holidays.

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By: Derrick Chin On: October 29, 2018 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud has the ability to upload data into a data object with the import tool. Are there other ways that this tool can help you?

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By: Derrick Chin On: October 25, 2018 In: Oracle, Service Cloud Comments: 0

Octobers's Ask the Experts webinar focused on Maintaining Your Knowledge Base.  Here's a recording of the webinar and a few highlights on the topic as well.

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By: Derrick Chin On: October 17, 2018 In: Contact Center Comments: 0

Like any technology that you procure for your team, there are many choices and variations. What should you be looking for in a CRM? Why is one feature more important than another? What’s the difference between a Sales CRM versus a Service CRM? The hardest part is determining where to start. Here are a few questions you can ask that will start you down the right path:

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By: Derrick Chin On: September 28, 2018 In: Oracle, Service Cloud Comments: 0

September's Ask the Experts webinar focused on Improving Agent Productivity.  Here's a recording of the webinar and a few highlights on the topic as well.

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By: Derrick Chin On: May 22, 2018 In: Oracle, Service Cloud Comments: 0

May’s Ask the Experts webinar focused on Workflow. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

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By: Derrick Chin On: April 24, 2018 In: Oracle, Service Cloud Comments: 0

April’s Ask the Experts webinar focused on Knowledge Effectiveness. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

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