By: David Currier On: November 21, 2016 In: Interactive Intelligence Comments: 0

If your organization is planning to purchase new Polycom phones to be used with an Interactive Intelligence CIC system, it is VERY important to verify that your CIC software is up-to-date to be able to support them. Earlier this year, Polycom introduced a new MAC address range for their phones […]

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By: David Currier On: October 17, 2016 In: Interactive Intelligence Comments: 0

Polycom phones support a custom idle screen logo in place of the default. For this set of instructions, I’ll assume you have Polycom VVX phones… and if you don’t, take a look at them and consider upgrading. Here’s how to add a custom idle screen logo:  Resize the desired background […]

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By: David Currier On: September 23, 2016 In: Interactive Intelligence Comments: 0

A few years ago, I got tired of spending hours recording test prompts to use when developing a new call flow. An idea and some programming later and I had a simple app (FORG3) that would generate test prompts using text-to-speech. It has saved me many hours of time. Now I’m […]

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By: David Currier On: July 28, 2016 In: Interactive Intelligence Comments: 0

Interaction Attendant allows relatively easy creation of call flows including everything from scheduling to data dips and queue logic. Over the past few years, Interactive Intelligence has slowly been expanding its capabilities with new operation types. One of my favorites is the Selection that basically allows a bunch of Logical […]

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By: David Currier On: June 09, 2016 In: Interactive Intelligence Comments: 0

This week, I have been attending Interactions 2016 and learning a lot about new and upcoming features and technology for both the Customer Interaction Center (CIC) and PureCloud. The single item I’ve been looking forward to over the last few months is the ability to leverage WebRTC within the PureCloud platform. I […]

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By: David Currier On: May 26, 2016 In: Interactive Intelligence Comments: 0
By: David Currier On: May 20, 2016 In: Interactive Intelligence Comments: 0

The recent client connectivity issues caused by Microsoft .Net patches have been some of the most serious I’ve seen in the time I have worked with CIC. Thankfully, they have also been fairly quick to resolve. Since the last post, we have received more information from Interactive Intelligence about what […]

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By: David Currier On: May 11, 2016 In: Interactive Intelligence Comments: 0

We have received reports that the following Microsoft patches are causing connectivity issues with the .Net Client on Windows 7. KB3142037 KB3136000 KB3142024 To resolve this issue, please uninstall the offending Microsoft patches from the affected machines and reboot them. If you have any questions, please let us know.  

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By: David Currier On: April 14, 2016 In: Interactive Intelligence Comments: 0

We have just been notified by ININ about a critical issue. Windows 10 workstations with the following Microsoft KB’s installed may experience an issue where users will be unable to log into ININ client applications including the Interaction Desktop, IC Business Manager, etc. KB3147458 KB3147461 To resolve this issue, please […]

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