This just in from Genesys – ” Malicious Worm WannaCry (or WannaCrypt) was released.” On May 12, 2017, a malicious worm known as WannaCry (or WannaCrypt) was released and propagated through computers across over 150 countries. This ransomware worm can infect most versions Microsoft Windows machines, including ones that run […]

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By: David Currier On: March 28, 2017 In: Interactive Intelligence Comments: 0
By: David Currier On: January 19, 2017 In: Interactive Intelligence Comments: 0
By: David Currier On: December 20, 2016 In: Interactive Intelligence Comments: 0

Recently, we’ve had some requests to modify the base CIC/PureCloud functionality to add voice messages to callback requests. If not already available at the time of this writing, we expect this feature to be added to PureCloud soon… so not an issue. In CIC, however, the callback request form that […]

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By: David Currier On: December 12, 2016 In: Interactive Intelligence Comments: 0

ININ has released a warning regarding a bad version of the Polycom firmware that was released in certain versions of CIC. Polycom has pulled the version of firmware and a fix is included in the current CIC release. Here is the notice from ININ: Polycom Firmware version 5.4.3.1014 has been […]

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By: David Currier On: November 21, 2016 In: Interactive Intelligence Comments: 0

If your organization is planning to purchase new Polycom phones to be used with an Interactive Intelligence CIC system, it is VERY important to verify that your CIC software is up-to-date to be able to support them. Earlier this year, Polycom introduced a new MAC address range for their phones […]

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By: David Currier On: October 17, 2016 In: Interactive Intelligence Comments: 0

Polycom phones support a custom idle screen logo in place of the default. For this set of instructions, I’ll assume you have Polycom VVX phones… and if you don’t, take a look at them and consider upgrading. Here’s how to add a custom idle screen logo:  Resize the desired background […]

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By: David Currier On: September 23, 2016 In: Interactive Intelligence Comments: 0

A few years ago, I got tired of spending hours recording test prompts to use when developing a new call flow. An idea and some programming later and I had a simple app (FORG3) that would generate test prompts using text-to-speech. It has saved me many hours of time. Now I’m […]

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By: David Currier On: July 28, 2016 In: Interactive Intelligence Comments: 0

Interaction Attendant allows relatively easy creation of call flows including everything from scheduling to data dips and queue logic. Over the past few years, Interactive Intelligence has slowly been expanding its capabilities with new operation types. One of my favorites is the Selection that basically allows a bunch of Logical […]

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