By: The CPI Team On: March 23, 2011 In: Contact Center Comments: 0

Tuesday was the first full day of the Contact Center Conference and Expo 2011 in Nashville, Tennessee. I’ve met a wonderful variety of contact center staff and leaders and I had the opportunity to attend several excellent sessions. I could write for a long time trying to recap the various sessions, but […]

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By: The CPI Team On: March 22, 2011 In: Contact Center Comments: 0

We hear so much about customer satisfaction, but is “satisfaction” enough? Moving a step beyond to delighting – even astonishing — our customers helps build loyalty that keeps customers coming back. What does it take to create an astonishing experience? I had one of those experiences recently and I saw […]

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By: The CPI Team On: December 29, 2010 In: CPI Comments: 0

Communications Products, Inc. (CPI) is pleased to be one of the corporate sponsors of the National Center for Women & Information Technology (NCWIT) / Indiana Aspirations for Women in Computing 2010-11 Competition. This competition will recognize 20 high school women from around Indiana for their accomplishments and aspirations in computing and technology. […]

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