By: Chris Laughlin On: March 16, 2017 In: Interactive Intelligence, Queued IN Comments: 0

The acquisition of Interactive Intelligence by Genesys is in full swing and together they have done a great job of hitting the ground running. As a former Interactive partner and now a Genesys partner, I see firsthand the individual strengths, go-to market strategy, and product development that will help us […]

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By: Chris Laughlin On: November 09, 2016 In: Contact Center Comments: 0

Have you heard the term “happy wife, happy life?” Well, the same could apply to your quality program, but it goes something like this “happy agents, happy customers.” I recently had the pleasure of meeting with two of my customers to share experiences and ideas. One is a large power […]

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