Check out this video for the innovations now available for OPA, Contact Center, Knowledge Advanced and Oracle Service Cloud Platform. Good stuff!
Here are a few highlights from Oracle Service Cloud Release 18B:
- Integration Cloud Service OPA Assessment Adaptor
- Inline customer portal interview widget
- Knowledge foundation added to Chat in Business User Interface
- Agent Supervisor monitor
- Sitemap support for crawling external pages
- Searchable product tags
- Core API: Find resources for urgent assignment
- Events API for routing execution
- Highlight selected part of resource track
Oracle Service Cloud Platform
- Data lifecycle management capability
- GDPR delete archived incidents
Great enhancements, right? Let us know if you have any questions or would like some help implementing any of the new capabilities. Thanks for reading!