By: Colin Doggett On: August 23, 2018 In: Oracle, Service Cloud Comments: 0

August’s Ask the Experts webinar focused on Oracle Policy Automation. I wanted to share a few highlights on the topic as well as the recording of the webinar.  I hope you find the information helpful and insightful!

What is Oracle Policy Automation?

  • A way to provide consistent user experiences
    • Consistent Design Principles
    • Intuitive interface Across Platforms (Web/Mobile)
    • Offline Mobile Capable
  • A process-based approach to building capability
    • Enables the automation of decision processes while limiting the need for FTE resources
    • Version capabilities drive proper change management behaviors
  • A tool capable of integrating to:
    • CRM’s
    • Data Repositories

What can I use it for?

  • Benefits Calculation
  • Employee Screenings
  • Replacement to Paper Forms
  • Complex “Ask a Question” Pages
  • Calculators
  • Authorizations
  • Licensing Process
  • Warranty
  • Health Diagnosis
  • Retail Returns
  • Question-Based Diagnostics
  • Emergency Response Plans
  • Complaint Resolution
  • Eligibility Processes

Have questions about Oracle Policy Automation? Reach out to me. I’d love to chat with you.

Thanks for reading/watching!

Ask CPI's Oracle Service Cloud Experts

Register for our upcoming Ask the Oracle Service Cloud Experts Webinar

In March’s Ask the Experts webinar we will discuss how to fully utilize all the capabilities of your Oracle Service Cloud licensing.

March 20, 3pm EDT

Ask the Oracle Service Cloud Experts Webinar