By: Christy Green On: December 08, 2017 In: Oracle, Service Cloud Comments: 0

These two videos are only 4-6 minutes long and provide an easy-to-follow overview of the exciting new capabilities that have been released in Oracle Service Cloud 17D.

Oracle Service Cloud 17D Release Overview Part 1

Oracle Service Cloud 17D Release Overview Part 2

Oracle Service Cloud Enhancement highlights include:

Contact Center/Browser User Interface:

  • Asset object
  • Agent scripting
  • Product linking
  • Workflow additions
  • Multi-edit workspaces
  • Auto filter

Knowledge Advanced

  • Spell check for 24 languages
  • Search by doc ID
  • Meta data configuration
  • Best answer
  • Propose an answer

Oracle Policy Automation (OPA)

  • Dynamic reference data
  • Engagement cloud interview styling
  • Identity cloud service integration

Great enhancements, right? Let us know if you have any questions or would like some help implementing any of the new capabilities. Thanks for reading!

You Are Invited

Indy Event: Cloud Vs. Premise – How to Know Which is Right for You
Location: Topgolf     Date: December 4, 2018     Time: 9:00 AM EST

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