By: Diane Farrell On: March 28, 2017 In: Avaya Comments: 0

How often do you wish you could transfer a caller directly into another person’s voicemail box without ringing their phone?  

I know often times I’ll pick up a call for another person in the office because they are not available. When the caller requests to be put through to their voicemail, prior to knowing this trick, I would transfer the caller back to the person’s phone. Then we would both have to listen to the phone ring three or four times before the voicemail would pick up.

Using the 3 simple steps below, you can now transfer a call directly into a colleague’s voicemail.

How to Transfer a Call Directly to Voicemail

  1. During the call, press the Message mailbox- avaya button.
  2. Dial the mailbox/extension number of the person you want to transfer the call to voicemail.
  3. To complete, press the Select soft key and hang up. 

I hope this helps! Are there any other tricks you would like to know about? Please let me know and I’ll try to cover them in one my upcoming posts. Thanks for reading!