By: David Currier On: October 17, 2016 In: Interactive Intelligence Comments: 0

Polycom phones support a custom idle screen logo in place of the default. For this set of instructions, I’ll assume you have Polycom VVX phones… and if you don’t, take a look at them and consider upgrading.

Here’s how to add a custom idle screen logo:

  •  Resize the desired background graphic for the phone it will be used on (sample sizes below)

VVX 1500             800×480

VVX 300/310        208×104

VVX 400/410        320×240

VVX 500               320×240

VVX 600               480×272

  • Save the graphic as a JPEG, BMP, or PNG
  • Copy the file to the I3\IC\Provision\Polycom path on both CIC servers in your switchover pair
  • Open a Managed IP Phone, select the Options tab, and click the Advanced Options button
  • Add the filename (example: logo.jpg) to the Idle Screen Logo field and click OK
  • Reload the phone

Did this work for you? Did you run into trouble? Let us know! Please leave us a comment below or drop us an email.


Register for our upcoming Ask the Oracle Service Cloud Experts Webinar

In March’s Ask the Experts webinar we will discuss how to fully utilize all the capabilities of your Oracle Service Cloud licensing.

March 20, 3pm EDT

Ask the Oracle Service Cloud Experts Webinar