By: Chris Dellen On: June 16, 2015 In: Contact Center, Queued IN Comments: 0

Did you know that by 2017, Gen Y will outspend Baby Boomers? This year alone in the U.S., Gen Y will collectively shell out $240 billion. That incredible buying power from such an intriguing generation poses unique challenges for contact centers. How do we provide quick, personalized service to Gen Y? And which communication channels should we be using to serve them? These are real questions that you’re likely struggling with in your contact center. And if not yet, you will be soon!

Not only are you serving Gen Y as customers, it’s likely many of the agents in your contact center are Gen Y too. For the first time in history, there’s a need to create an internal culture in your contact center that caters to the diversity of 4 completely different generations. It’s critical to your center’s long-term success that you know how to bridge this generational gap.

Here is a sneak peek of a few questions that will be answered during this video:

  • What does good customer service look like to Gen Y?
  • What channels of communication do Gen Y prefer?
  • What motivates Gen Y agents working in a contact center?

With Gen Y taking the workforce by storm and spending more money than their grandparents, you simply can’t afford to miss this important contact center video.

Below is the full presentation and live panel discussion from our April 15 Queued IN Contact Center event:

Have a copy of the presentation slides emailed to you right now:


We hope this presentation and panel discussion have helped you gain insight in supporting your Gen Y customers and employees!

If you have any questions about this presentation or our Queued IN Contact Center events, please drop us a line.