By: Steve McKinney On: September 24, 2015 In: Contact Center, Queued IN Comments: 0

Many organizations today are flooded with customer emails. These are important communications from your customers but tracking and responding to them can be taxing and straining for resource-strapped contact centers.

Learn how to efficiently take advantage of the treasure trove of information that comes into your contact center every day through email – plus how to report on it, manage it, and deliver the experience that your customers have come to expect.

Here is a recent webinar where I shared my personal experiences on how the best companies around the world are handling inbound email in their contact centers.

You Are Invited

Indy Event: Cloud Vs. Premise – How to Know Which is Right for You
Location: Topgolf     Date: December 4, 2018     Time: 9:00 AM EST

New call-to-action